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Support

FAQ

Welcome to the LeoVegas Frequently Asked Questions page! Here you can find all the answers you need instantly. We have listed the most common queries below – or alternatively, you can search by selecting the most relevant category.

How do I use my free bet or odds booster?

Some bets are exclusive to either mobile or desktop. Please check the Terms and Conditions of your offer to ensure that you are accessing your account through the correct format.

  • Locate the event you wish to place your bet on and open your bet slip.
  • Here you will see a red box marked “Bonus Offers".
  • Clicking this box will display your available bonuses.
  • Clicking on the name of your chosen offer will apply the bonus to your bet.

Why do I have to send documents?

LeoVegas is certified and regulated by the MGA as a result, we are license bound to validate your identity at some point.

Rest assured your documents are held on an encrypted secure server.

Support

We are more than happy to assist you with any queries that you may have. To connect with the next available agent, just click on the button!

Contact Form

We normally respond to e-mails within 24 hours – if you’re looking for a speedier response please use the Live Chat or phone us on the Freephone number.


Contact information

We’re always ready to help you - 24/7.

Call us:
Toll Free:
+1 (855) 820-9090

International:
+356 2778 1166

Email:
support-ca@leovegas.com

LeoVegas is

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CRP/237/2013 issued on the 6th December 2013, offering Type 1 Gaming Services under Approved Service Provider licences MGA/B2B/352/2016, MGA/B2B/187/2010, MGA/B2B/120/2006, MGA/B2B/139/2007, MGA/B2B/109/2004, MGA/B2B/112/2004, MGA/B2B/225/2012, MGA/B2B/137/2007, MGA/B2B/246/2013 and MGA/B2B/230/2012, also Type 2 Gaming Services under Approved Service Provider licences MGA/B2B/185/2010 and MGA/B2B/286/2014LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued November 1st 2014) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued April 29th 2016).LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
Gambling can be addictive. Play responsibly.