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How to Withdraw Winnings:

How long will my withdrawal take to reach me?

Once your account is verified, it can take up to 5 working days for your winnings to reach you. This timeframe may vary according to your chosen withdrawal method.

Why am I unable to withdraw my winnings?

The minimum withdrawal amount is $20, so you won’t be able to withdraw any less than that. If your balance appears underneath the Bonus tab, you'll need to meet the wagering requirements before the bonus funds will automatically convert to withdrawable cash.

General Withdrawal Questions:

Am I able to cancel my withdrawal?

Yes, you’re able to. Please follow these steps:

  1. Go to Withdrawal.
  2. Click Go to Cancel withdrawal and you’ll be redirected to the Balance tab.

Click Use money to cancel your withdrawal. The funds will be moved back to your Balance.

I requested a withdrawal to my MasterCard. Why are the funds still available in my balance?

Unfortunately, payment errors can occur with MasterCard, causing the payment to bounce back to your LeoVegas account. Should this be the case, we can send the funds to your bank account instead.

If your account is verified, simply send us an image of your MasterCard along with a copy of your bank statement (See the question How can I verify my payment methods I have used? for details). Once these documents are verified, request the withdrawal using the Bank transfer option.

My name is not displayed on my VISA or VISA Debit, how do I prove it is mine?

Canadian cards do not always have a name embossed to show who is the legal owner of the card.

Usually, this information can be found by logging into your online banking and locating the card under "Card History". From there, you can simply send us a screen shot. 

If your online banking does not have this feature, the next step would be to obtain a signed and stamped paper copy confirming that the card belonged to you by visiting your bank branch. 

We need to see the following: Name, last four digits, logo and branch stamp.

What is the minimum amount I can withdraw?

The minimum amount you can withdraw is $20 from your Cash balance.

Why have I not received my winnings in full?

This may be due to certain exchange rate fees charged by your bank. If you're going to withdraw to your bank account, we recommend checking if they charge any fees before requesting the withdrawal.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, having its registered office at LeoVegas Gaming plc, Level 7, The Plaza Business Centre, Bisazza Street, SLM1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority, holding the corporate group license number MGA/CRP/237/2013 issued on 1st August 2018.

Please contact us on +356 2778 1166

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