Getting verified on LeoVegas
Picture this, you’re armed with bustling enthusiasm, ready to enter the world of LeoVegas and be transported to the realm of casino and sport. You yearn to try your hand at the biggest slots, to experience an adrenaline rush as you watch a match in real-time and cheer for your favourite player to score that winning shot for your team. But wait... you’re suddenly faced with a request to verify your account and, suddenly, your dream seems to have slipped out of your grasp.
What we want you to understand is that you’re not alone. The verification process is a rite of passage for all our customers. This is as our licence requires us to inform ourselves about our players. It’s because we care. For you and your wellbeing.
As you read this short guide, we hope you come to understand how collaborating with our request for verification can help the LeoVegas troupe keep you safe in the time to come.
KYC - Know Your Customer
The verification process is simply a method for LeoVegas, as a service provider, to know who its clients are. This is as per required by our MGA license.
Apart from learning where you reside, our aim with the verification process is to ensure that no money laundering or terrorism financing takes place on our platform. In the process of doing so, we’re also looking out for you. We’re making sure your minors are safeguarded by prohibiting underage gambling, all the while working to protect you from falling victim to any fraudulent activities.
We strive to nurture a fun and safe environment for all our clients which is why we take the notion of KYC very seriously.
The documents we require from you
The assortment of documents we require on your end may vary on the basis of the payment method you have opted for.
Generally speaking, we typically ask for:
- Proof of identity
- Proof of address
- Proof of payment method(s)
Proof of identity
Typically, you’ll be asked to submit a copy of your passport or national ID card. The reason for this being that we need to confirm whether you truly are who you’re claiming to be. Once we’ve received your details, we’re then able to verify that the player using the account, is the same person the account is registered to.
This step is necessary for us to be able to abide by Responsible Gaming practices, as well as the aforementioned reasons.
N.B.
In order to make this process as quick and smooth as possible for all parties involved, we ask you to make sure that the documentation provided is both visible and legible. For one, it’s of utmost importance that all four corners of the identification card are within view. With regard to the ID card, we’d also require you to submit a copy of both facets of the card.
Proof of address
Another thing we’ll require from you is a proof of address. The reason we do this is to ensure that you live in the country you listed in the process of registering your account. Given that we operate in a considerable number of regulated markets, we want to avoid users being dishonest about their country of residence in order to circumvent regulations.
We typically do this by requesting a recent bank transcript, utility bill or an official document issued by the government.
CSR
What we hope to have conveyed through this article is the great responsibility that LeoVegas has towards its community. We take this very seriously. All the while, we try our best to ensure that it does not interfere with your playing experience. LeoVegas is all about having fun in a safe environment after all!
If you want to learn more about the verification process, you may visit our FAQ page or contact our Support Lions. We’d be happy to clarify any grey areas for you!