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Free Spins:

Am I able to withdraw the winnings from my free spins?

Any winnings you receive from playing your free spins will be added to your Casino bonus balance. These funds must be wagered 35 times, unless stated otherwise, before the bonus funds become withdrawable.

How do I get my remaining welcome offer free spins?

Once you have wagered £5 of your deposit on any Casino or Live Casino game the spins will then credit to your account.

Please see our Welcome Offer for which games to use your free spins on.

Once I have signed up, where can I play my free spins?

As soon as you have activated your account, you will immediately have free spins on our selected popular games.

Please see our Welcome Offer for which games to use your free spins on.

 

General Bonus Questions:

Am I able to remove the bonus you gave me?

From sign-up, your LeoVegas account is set to receive bonuses automatically. You can change this by going to Profile, Settings, selecting No to Claim bonus by default: and then Update.

If you currently have an active bonus that you'd like to have removed, please contact Customer Support.

I made a withdrawal request and my bonus disappeared. Why did this happen?

Upon making a withdrawal request, any remaining bonus funds on your account will be forfeited.

What should I know about LeoVegas casino bonuses?

In order to avoid bonus abuse, the maximum bonus bet allowed is £5 per bet, unless stated otherwise, and failure to follow this may result in the forfeiture of any winnings. With respect to live casino, no minimal risk wagering, such as betting both red and black, is permitted.

These are only two examples of our restrictions on bonus funds, so we recommend you read through our Bonus Terms for further information.  

Wagering Requirements:

Are there minimal odds on a Free Bet?

Yes, all Free Bets must be placed on odds 1.5 (1/2 fractional) or higher unless otherwise stated.

Does my cash balance have a wagering requirement?

Your Cash balance does not have a wagering requirement. These funds are used before your bonus money comes into play.

Does my casino bonus balance have a wagering requirement?

Yes, the wagering requirement on your casino bonus is 35 times, unless stated otherwise. The bonus is converted once you have wagered the given bonus amount the required number of times. We recommend that you read through our Bonus Terms.

Does my live casino bonus balance have a wagering requirement?

Yes, the wagering requirement on your live casino bonus is 70 times, unless stated otherwise. The bonus is converted once you have wagered the given bonus amount the required number of times. We recommend that you read through our Bonus Terms.

Welcome Bonuses:

How do I get my remaining welcome offer free spins?

Once you have wagered £5 of your deposit on any Casino Game, the free spins will available on your account. Simply head to the selection of games section where you will be able to play them! 

I made my first deposit, where are my free spins?

Once a deposit has been made and £5 has been wagered, the free spins will be available instantly on a selection of casino games.

What kind of free spins do you offer?

We have several kinds a of free spins. LeoVegas offers sign up free spins which you will receive for singing up with us. Next to that you will receive free spins within your welcome offer and last but not least, we run multiple promotions on a weekly basis with free spins offers. 

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CRP/237/2013 issued on the 6th December 2013, offering Type 1 Gaming Services under Approved Service Provider licences MGA/B2B/352/2016, MGA/B2B/187/2010, MGA/B2B/120/2006, MGA/B2B/139/2007, MGA/B2B/109/2004, MGA/B2B/112/2004, MGA/B2B/225/2012, MGA/B2B/137/2007, MGA/B2B/246/2013 and MGA/B2B/230/2012, also Type 2 Gaming Services under Approved Service Provider licences MGA/B2B/185/2010 and MGA/B2B/286/2014LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued November 1st 2014) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued April 29th 2016).

LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017.
LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
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