2.1. Personal Data
Means any information that identifies You as an individual or that relates to an identifiable individual.
Whenever it is not possible or feasible for Us to make use of anonymous and/or anonymised data (in a manner that does not identify any Users of the Site or customers of Our services), We are nevertheless committed to protecting Your privacy and the security of Your Personal Data at all times.
2.2. Data obtained from You
We collect from You, through interaction with You or through Your interaction with Us or our Services different kinds of personal data about you which we have grouped together follows:
a) Registration Data
provided by you when you register and/or open Your Member Account (notably in the terms of Clause 2.1.6 of the T&Cs) including first name, last name, username or similar identifier, date of birth, with respect to swedish player social security number [personnummer], gender, country.
b) Contact Data
includes permanent address, email address and telephone numbers.
c) Identification and Verification Data (Anti-Money Laundering/Due Diligence/KYC data)
that include your name, surname, permanent address and proof, age, nationality, family members, degrees and qualifications, schools/universities attended, employment history and information, media involvement, financial status information (e.g. bank statement, source of income and source of wealth, tax information), masked credit card details, proof of e-wallet ownership such as Neteller, Skrill, Paypal, Paysafe, personal identification number (PID) in case of Swedish player, KYC documentation (e.g. ID card, Power of attorney).
d) Responsible Gambling Data (RG)
including name, surname, Zip Code, email, phone number, country, date of birth, with respect to swedish player social security number [personnummer], approved transactions (deposits and withdrawals), denied transactions (deposits and withdrawals), Identification and Verification Data, Self-exclusion Data,
e) Self-exclusion Data
include data pertaining to you and your self-exclusion such as your Registration and Contact Data and your self-exclusion info such as reason, start and date, utilisation of self- exclusion tools such as exclusions, session limit, loss limit, wager limit, deposit limit, reality check.
f) Payments Data
includes bank/payment account details, as well as information pertaining to a transaction such as currency, location, amount/value, client IP, user ID, token.
g) Transaction and Usage Data
generated through your use of our Services (e.g. playing Games) and include payments to and from you (deposits, withdrawals, failed deposits and reversed withdrawals) and other details of Services you have purchased from Us (such as bets, wagers (real and bonus), wins), date and time of the transactions, account balances (bonus and real), bonuses used (conversion and forfeiture), bonuses turnover, bonuses balance, channels used, transaction games played, language, country, account balances.
h) Log in Data
includes internet protocol (IP) address, your logins (first log in last login, last failed login), duration of log ins, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Services.
i) Profile Data
includes internal notes to your account, interests, preferences, feedback, information about events which you have attended; Your preferences as to whether you wish to attend any events, and what type of events you prefer; Any bonus/cash back deals, or bonus preference you have been offered or benefitted from; Whether you have received any giveaways or, and your preferences regarding what type of gifts you would like to receive; Your preferences as to contact channels; information regarding your hobbies and interests;
j) Marketing Communications Data
includes your preferences in receiving marketing from us (opt in/opt out), as well as your Contact and Registration Data.
k) Other Communication Data
provided by you in communication with Us (via recorded calls, chats, email, or SMS) which may include various data such as your intentions, interests, complaints, preferences, as well as internal communication and notes.
l) Analytics data
include various data provided by your observed with respect to your use of our Website and Services such as your player ID, language, location, browser data, campaigns utilised, channels used, device, payment provider, Transaction and Usage data and in case of online acquisition analytics also pages visited, postcards clicked, scroll depth. Certain information is collected using cookies and/or similar tracking technology – please see further section “Cookies”.
2.3. Data from different sources
We collect information for AML/CFT/RG purposes on the background of the player, which we source from third party providers (private companies working mostly with public sources), namely Bisnode, Transunion international UK limited (this will not negatively impact your Transunion credit score. More information including Transunion’s privacy notice can be found here) , GBG Group, HooYu Ltd (previously known as 192.com Ltd) and which includes information whether player is politically exposed person and whether any international and/or financial sanctions have been imposed and/or information on any corporate or property ownership, court judgements and/or insolvency and with respect to Swedish players also taxation information for the purpose of establishment of the source of funds and source of wealth during the AML risk monitoring and due diligence process, which information is sourced via Bisnode Kredit AB. Moreover, background information is, using so-called OSINT analyses (Open-Source Intelligence) collected from publicly available sources (e.g. Google search, all social media services like Facebook, Twitter, Pinterest, Instagram, LinkedIn as well as other services/sites like pipl.com, https://www.zopla.co.uk/, https://www.glassdoor.com, https://www.gov.uk/government/organisations/companies-house, https://www.ratsit.se/ ).
To comply with our legal obligations stemming from applicable laws and license conditions (notably Gambling Act 2005), we collect Self Exclusion Data also from other licensed gaming operators belonging to the same group of companies as LeoVegas (LeoVegas Mobile Gaming Group), namely Royal Panda Limited. Likewise, for the same purposes, LeoVegas uses Self Exclusion Data collected with respect to any other brands under which LeoVegas operates its licensed gaming business.
With respect to UK players who are registered with GAMSTOP, the UK National Online Self-Exclusion Scheme, we receive certain Self-Exclusion Data from GAMSTOP such as whether you are/are not or have previously been self-excluded. This information is received once you log-in. Registration with GAMSTOP does not mean that you will immediately stop receiving communication from the LeoVegas Mobile Gaming Group, including accounts held with LeoVegas Gaming plc and Royal Panda Limited. Communication will cease once you advise us that you have registered with GAMSTOP, or once you try to login – whichever occurs first.
With respect to Danish players who are registered with ROFUS, the Register of Self-Excluded Persons, we receive certain Self-Exclusion data, such as whether you are/are not or have previously been self-excluded. This information is received once you log-in. Registration with ROFUS does not mean that you will immediately stop receiving communication from the LeoVegas Mobile Gaming Group, including accounts held with LeoVegas Gaming plc. Communications will cease once you advise us that you have registered with ROFUS, or once you try to login – whichever occurs first.
With respect to Swedish players who are registered with spelpaus.se, the Swedish National Self-Exclusion Register, we receive certain Self-Exclusion Data from spelpaus.se such as whether you are/are not self-excluded. This information is received once you log-in. Registration with spelpaus.se will mean that you cannot register with LeoVegas and you will not be able to log on to your Member Account. You will also not be sent any commercial messages directed to you personally.
With respect to Italian players who are registered with RUA, the Italian National Self-Exclusion Register, we receive certain Self-Exclusion Data from RUA such as whether you are/are not self-excluded. This information is received once you log-in. Registration with RUA will mean that you cannot register with LeoVegas and you will not be able to log on to your Member Account. You will also not be sent any commercial messages directed to you personally.
With respect to Spanish players who are registered in “Registro General de Interdicciones de Acceso al Juego”, the Spanish National Self-Exclusion Scheme, we receive certain Self-Exclusion Data from such Register such as whether you are/are not or have previously been self-excluded. This information is received once you log-in. Registration in such Register will mean that you cannot register with LeoVegas and you will not be able to log on to your Member Account. You will also not be sent any commercial messaged directed to you personally.
Profile data (hobbies, interests) are also gathered by search of publicly available sources such as Facebook, LinkedIn, Twitter and Instagram, Google search.
In order to prevent and detect fraud and misuse of our systems (e.g. use of VPN), certain Log In Data, such as; IP address, device model/type, browser information, operating system and other device identification data are sourced and processed by Us utilizing a services of third-party fraud detection software provider.
We obtain information on your sports risk segment (Sports Risk Data) from our sportsbook provider Kambi Group plc (“Kambi”). All information on its processing activities may be found here
. As Kambi does not obtain a player's real name or email address and does not process any personal data of players on an identified basis, please contact us if you have any queries as to how Kambi processes your personal information or if you wish to exercise any of your data subject rights. This clause is not applicable to players registered on gogocasino.com.
With respect to Swedish players, to simplify the sign-up procedure a separate process - BankID – may be used for identification and verification purpose. If such process is used, once the personal identification number (PID) is provided by You upon sign up, and You are successfully verified via Bank ID, personal data (Registration and Contact Data) in the extent: name, surname, date of birth and permanent address will be automatically fed to the players profile.
2.4. Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, from our experience, we may not exclude that You, at your own discretion, send us such data in communication with Us.
Please note that although ID cards are processed, images contained therein are not specifically technically processed to allow or confirm unique identification. Therefore, such data is not to be considered biometric data (special category of data).
2.5. If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Our Services).
Please make sure that your username does not contain any personally identifiable information, as the username is shared with certain partners and in the course of the sharing of the username, this is not, separately, considered personal data. Please contact us if your user name contains your personally identifiable data, so we can make proper arrangements to protect your data and guide you as to how to change the username.