2.1 Personal Data:
means any information that identifies You as an individual or that relates to an identifiable individual.
Whenever it is not possible or feasible for Us to make use of anonymous and/or anonymised data (in a manner that does not identify any Users of the Site or customers of Our services), We are nevertheless committed to protecting Your privacy and the security of Your Personal Data at all times.
2.2. Data obtained from You:
We collect from You, through interaction with You or through Your interaction with Us or our Services different kinds of personal data about you which we have grouped together as follows:
a) Registration Data provided by
you when you register and/or open Your Member Account (notably as specified in our T&Cs) including first name, last name, username or similar identifier, date of birth, territory applicable social security or similar identification number where permitted or required by law, gender, country.
b) Contact Data
includes permanent address, email address and telephone numbers.
c) Identification and Verification Data (Anti-Money Laundering/Due Diligence/KYC data)
that include your name, surname, permanent address and proof, age, nationality, family members and associates (including their KYC data if required), degrees and qualifications, schools/universities attended, employment history and information, media involvement, financial status information (e.g. bank statement including through open-banking solutions subject to Your authorisation, source of income and source of wealth, tax information), masked credit card details, proof of e-wallet ownership such as Neteller, Skrill, Paypal, Paysafe, territory applicable personal identification where required or permitted by law, KYC documentation (e.g. ID card, Power of attorney).
d) Responsible Gambling Data (RG)
including name, surname, Post Code, email, phone number, country, date of birth, territory applicable social security or similar identification number where permitted or required by law, affordability limits (where applicable), approved transactions (deposits and withdrawals), denied transactions (deposits and withdrawals), Identification and Verification Data, Self-exclusion Data.
e) Self-exclusion Data
include data pertaining to you and your self-exclusion such as your Registration and Contact Data and your self-exclusion information such as reason, start and date, utilisation of self- exclusion tools such as exclusions, session limit, loss limit, wager limit, deposit limit, reality check.
f) Payments Data
includes bank/payment account details, as well as information pertaining to a transaction such as currency, location, amount/value, client IP, user ID, token.
g) Transaction and Usage Data
generated through your use of our Services (e.g. playing Games) and include payments to and from you (deposits, withdrawals, failed deposits and reversed withdrawals) and other details of Services you have purchased from Us (such as bets, wagers (real and bonus), wins), date and time of the transactions, account balances (bonus and real), bonuses used (conversion and forfeiture), bonuses turnover, bonuses balance, channels used, transaction games played, language, country, account balances.
h) Log in Data
includes internet protocol (IP) address, your logins (first log in last login, last failed login), duration of logins, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Services.
i) Profile Data includes
internal notes to your account, interests, preferences, feedback, information about events which you have attended; Your preferences as to whether you wish to attend any events, and what type of events you prefer; Any bonus/cash back deals, or bonus preference you have been offered or benefitted from; Whether you have received any giveaways or, and your preferences regarding what type of gifts you would like to receive; Your preferences as to contact channels; information regarding your hobbies and interests;
j) Marketing Communications Data
includes your preferences in receiving marketing from us (opt in/opt out), as well as your Contact and Registration Data.
k) Other Communication Data
generated as part of communications with Us (via recorded calls, chats, emails, or SMS) which may include various data such as network communication data, content of the communication including your intentions, interests, complaints, preferences, as well as internal communication and notes.
l) Analytics data
include various data generated with respect to your use of our Website and Services such as your player ID, language, location, browser data, campaigns utilised, channels used, device, payment provider, Transaction and Usage data and in case of online acquisition analytics also pages visited, postcards clicked, scroll depth. Certain information is collected using cookies and/or similar tracking technology – please see further section “Cookies”.
2.3. Data from different sources
2.3.1. We collect information for AML/CFT purposes on the background of the player from open public sources where these are available and the processing is permitted by law, and/ or, from third party providers (private companies working mostly with public sources), including as applicable in your territory, Transunion international UK limited (these checks will not negatively impact your credit score), GBG Group, Mitek (formerly HooYu) and which includes information whether player is politically exposed person and whether any international and/or financial sanctions have been imposed and/or information on any corporate or property ownership, court judgements and/or insolvency, and taxation information insofar as this is legally required or permitted in your territory for the purpose of establishment of the source of funds and source of wealth during the AML risk monitoring and due diligence process. Moreover, background information is, using so-called OSINT analyses (Open-Source Intelligence) collected from publicly available sources (e.g. Google search, all social media services like Facebook, Twitter, Pinterest, Instagram, LinkedIn as well as other services/sites like pipl.com, https://www.zopla.co.uk/
2.3.2. To comply with our legal obligations stemming from applicable laws and licence conditions, when applicable, we collect Self Exclusion Data also from other licensed gaming operators belonging to the same group of companies as the Controller (LeoVegas Mobile Gaming Group). Likewise, for the same purposes, the Controller uses Self Exclusion Data collected with respect to any other brands under which the Controller operates its licensed gaming business.
2.3.3. If a player is registered with a National Self-Exclusion Register (incl. without limitation GAMSTOP) certain Self-Exclusion Data is also received from such register. In particular, information on whether you are/are not self-excluded. This information is received once you log-in. Registration with such a register means that you cannot register with the Controller and you will not be able to log on to your Member Account. You will also not be sent any commercial messages directed to you personally.
2.3.4. Profile data (hobbies, interests) as well as public interactions on social media which are related or relevant to the Controller’s services are also gathered by search or through analysis of publicly available sources such as Facebook, LinkedIn, Twitter and Instagram, Google search.
2.3.5. In order to prevent and detect fraud and misuse of our systems (e.g. use of VPN), certain Log In Data, such as; IP address, device model/type, browser information, operating system and device or other identification data are sourced and processed by Us utilising a services of third-party fraud detection software provider.
2.3.6. Where our sportsbook is available, we obtain information on your sports risk segment (Sports Risk Data) from our sportsbook provider Kambi Group plc (“Kambi”). All information on its processing activities may be found here: https://www.kambi.com/player-fair-processing-notice
. As Kambi does not obtain a player's real name or email address and does not process any personal data of players on an identified basis, please contact us if you have any queries as to how Kambi processes your personal information or if you wish to exercise any of your data subject rights.
2.4. Special Categories of Personal Data
We do not collect any Special Categories of Personal Data
about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). However, from our experience, we may not exclude that You, at your own discretion, send us such data in communication with Us.
Please note that although ID cards are processed, images contained therein are not technically processed to allow or confirm a unique identification match. Therefore, such data is not to be considered biometric data (special category of data).
2.5. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Our Services).
Please make sure that your username does not contain any personally identifiable information, as the username is shared with certain partners and in the course of the sharing of the username, this is not, separately, considered personal data. Please contact us if your user name contains your personally identifiable data, so we can make proper arrangements to protect your data and guide you as to how to change the username.