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Support

Game Issues:

Am I able to cancel my bet/spin?

Once you have placed a bet/spin, you are unable to cancel it. We recommend taking care and going to History, then Casino to confirm if your last bet has been placed.

The LeoVegas app won't load, what shall I do?

Firstly, please accept our apologies for this inconvenience. We suggest that you make sure that the app on your device is up-to-date. If it is, uninstalling and downloading the app again should fix the issue.

Why am I unable to find my favourite LeoVegas game anymore?

It may be that the game has been removed by the game provider. Don’t worry though! At LeoVegas, we like to be first with the latest so you’re sure to find something you like in our game selection.

The game I’m trying to play won’t load. Why is this?

If you are experiencing issues with one of our games, please try clearing your cache and cookies on your device.

If issues persist, please contact Customer Support.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, having its registered office at LeoVegas Gaming plc, Level 7, The Plaza Business Centre, Bisazza Street, SLM1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority, holding the corporate group license number MGA/CRP/237/2013
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