We use several reliable online databases to confirm the details you have entered for your Members account, one of which being the Electoral Roll. These checks would ensure that your name, date of birth and address is true and correct.
If these mentioned checks find any indifferences in the details you have provided compared to the online database checks, your account will be automatically locked, and we will send an email to request documentation which will verify your account details.
Once your documents and account is verified, you will be able to use your Members account in full again.
Documentation will normally be in the form of ID and a Proof of Address. More details can be found here: (link to FAQ request docs)
LeoVegas is certified and regulated by the UK Gambling Commission as a result, we are license bound to validate your identity at some point.
Rest assured your documents are held on an encrypted secure server.
As soon as your account has been verified we will send confirmation to your registered e-mail address. If any of the documents you have sent us do not meet our requirements we will let you know as soon as possible.
Usually your documents are verified within 72 hours. You will receive a confirmation email when it's all done or if any of the documents do not meet our requirements.
If your name has been changed since the creation of your account this can be verified using one of the following documents:
Please ensure that the images are clear and all 4 corners of the document are visible. Please don't cover any part of the image and ensure they are not past their expiry date.
The document must be dated within the last 3 months or we will not be able to accept it. We need to be able to see your name, address and date of issue on a letterhead paper from the company that sent it to you.
There may be an option such as “Card History” or “Debit Cards” on your online banking. We require a screenshot of the card history, which must also include your name and bank details.
Failing that, you can call into a branch of your bank where they will be able to print out proof for you and stamp it.
Then send via email to email@example.com, and we will update your account for you.
Over 1000 games
Log in to see our full selection