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Support

General Verification Queries:

How do we verify your account?

We use several reliable online databases to confirm the details you have entered for your Members account, one of which being the Electoral Roll. These checks would ensure that your name, date of birth and address is true and correct.

If these mentioned checks find any indifferences in the details you have provided compared to the online database checks, your account will be automatically locked, and we will send an email to request documentation which will verify your account details.

Once your documents and account is verified, you will be able to use your Members account in full again.

Documentation will normally be in the form of ID and a Proof of Address. More details can be found here: (link to FAQ request docs) 

Why do I have to send documents?

LeoVegas is certified and regulated by the UK Gambling Commission as a result, we are license bound to validate your identity at some point.

Rest assured your documents are held on an encrypted secure server.

Verification Process:

How do I know if my documents have been verified?

As soon as your account has been verified we will send confirmation to your registered e-mail address. If any of the documents you have sent us do not meet our requirements we will let you know as soon as possible.

How long does the verification process take?

Usually your documents are verified within 72 hours. You will receive a confirmation email when it's all done or if any of the documents do not meet our requirements.

What happens if I've changed my last name?

If your name has been changed since the creation of your account this can be verified using one of the following documents:

  • Marriage Certificate.
  • Two acceptable ID DocumentsOne showing the previous name and one in the new name.
  • Proof of name change from Tax Agency.
  • Change of name Deed Poll.
Verification Documents:

Which documents can you accept to verify my identity?

  • Driver’s License
  • Passport
  • National ID card
  • EEA identity card
  • Validate UK
  • Citizencard

Please ensure that the images are clear and all 4 corners of the document are visible. Please don't cover any part of the image and ensure they are not past their expiry date.

Which documents can you accept as proof of address?

  • Utility Bill – Such as Gas, Electric, Water, TV, Internet, Mobile 
  • Bank Statement 
  • Credit Card Statement 
  • Tax/Welfare Letter

The document must be dated within the last 3 months or we will not be able to accept it. We need to be able to see your name, address and date of issue on a letterhead paper from the company that sent it to you.

How can I verify my payment methods I have used?

  • Credit/Debit card: Needs to show the first 6 and last 4 digits, your name and expiry date. Please cover the other digits. We also don't need to see the back, but keep in mind that all 4 corners needs to be visible.
  • Neteller or Skrill: Screenshot showing the email, account number/ID and your name.
  • Bank Account: Bank Statement or Screenshot from your on-line banking account showing your name and account details.

How do I verify an expired/lost card?

There may be an option such as “Card History” or “Debit Cards” on your online banking. We require a screenshot of the card history, which must also include your name and bank details.

Failing that, you can call into a branch of your bank where they will be able to print out proof for you and stamp it.

Then send via email to support@leovegas.com, and we will update your account for you.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CRP/237/2013 issued on the 6th December 2013, offering Type 1 Gaming Services under Approved Service Provider licences MGA/B2B/352/2016, MGA/B2B/187/2010, MGA/B2B/120/2006, MGA/B2B/139/2007, MGA/B2B/109/2004, MGA/B2B/112/2004, MGA/B2B/225/2012, MGA/B2B/137/2007, MGA/B2B/246/2013 and MGA/B2B/230/2012, also Type 2 Gaming Services under Approved Service Provider licences MGA/B2B/185/2010 and MGA/B2B/286/2014LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued November 1st 2014) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-017 (originally issued April 29th 2016).

LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017.
LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
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