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Support

Game Issues:

Am I able to cancel my bet/spin?

Once you have placed a bet/spin, you are unable to cancel it. We recommend taking care and going to History, then Casino to confirm if your last bet has been placed.

The LeoVegas app won't load, what shall I do?

Firstly, please accept our apologies for this inconvenience. We suggest that you make sure that the app on your device is up-to-date. If it is, uninstalling and downloading the app again should fix the issue.

Why am I unable to find my favourite LeoVegas game anymore?

It may be that the game has been removed by the game provider. Don’t worry though! At LeoVegas, we like to be first with the latest so you’re sure to find something you like in our game selection.

The game I’m trying to play won’t load. Why is this?

If you are experiencing issues with one of our games, please try clearing your cache and cookies on your device. If issues persist, please contact Customer Support.

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LeoVegas Gaming plc is a company registered in accordance with Maltese Law with registration no C59314, Registered office: LeoVegas Gaming plc., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. LeoVegas Gaming plc is licensed and regulated by the Malta Gaming Authority and holds the following licences - MGA/CRP/237/2013 issued on the 6th December 2013, offering Type 1 Gaming Services under Approved Service Provider licences MGA/B2B/352/2016, MGA/B2B/187/2010, MGA/B2B/120/2006, MGA/B2B/139/2007, MGA/B2B/109/2004, MGA/B2B/112/2004, MGA/B2B/225/2012, MGA/B2B/137/2007, MGA/B2B/246/2013 and MGA/B2B/230/2012, also Type 2 Gaming Services under Approved Service Provider licences MGA/B2B/185/2010 and MGA/B2B/286/2014LeoVegas.com is operated by LeoVegas Gaming plc. in the UK under casino license from the Gambling Commission - UK Licence Number: 000-039198-R-319450-018 (last issued June 24th 2019) and a Betting licence from the Gambling Commission - UK Licence Number: 000-039198-R-319450-018 (last issued June 24th 2019).

LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017.
LeoVegas Gaming plc. is operating under casino licence number 15-1660384 issued on the 3rd October 2016 by the Danish Gambling Authority (spillemyndigheden.dk/), who keeps the operation of gambling services under supervision. LeoVegas Gaming plc. also holds a betting licence numbered 17-0700928 in Denmark issued on 29th June 2017 by the Danish Gambling Authority.
Gambling can be addictive. Play responsibly.